Salesforce recently announced a heap of new features and we can’t wait to take them for a spin.

Listening & Analysis

You can’t give everyone access to Social Studio, which is why we’re really excited about the upcoming Print to PDF feature. This allows you to export Analysis Dashboards as high quality PDFs, sharing your insights across your organisation. You’ll also be able to export more data from the Analysis Dashboard, with exports of up to 500 000 posts available. We’re also excited about improved Sentiment management, refined data trending for Workbenches and greater understanding of social channel growth.


@mentions in Facebook is finally here! Now, you can target your Facebook post to an individual or organisations, improving your overall reach and increase your audience. Changing the date of a scheduled post can be achieved by dragging it to a new day on the calendar, and you can publish video and gifs to Twitter.


Another great feature is moving public Twitter conversations into private channels. This lets your agents focus on the individual, giving their concerns the importance and primacy that they deserve.


There are improvements to automating social listening, too. With Social Hub, there are improvements around how keywords are used, single rule across multiple Content Libraries and the limit of ten keywords/conditions has been lifted. Happy Days!

Contact us if you’d like to discuss how your team can use Social Studio Analyse to generate insights or use Engage to improve the productivity of your team.