Social Studio: April Patch Notes

The April update to Social Studio brings some nice quality-of-life changes. Here’s a quick summary of each of the changes:

Analyse – Instagram Hashtag Listening

Instagram Hashtag Summary improves your ability to listen to your Instagram hashtags. Add new hashtags to your account in the Admin Menu (look for Instagram Hashtags in the left hand side). You can then generate custom dashboards based on these.

Instagram Hashtag Dashboard


Reviews are now available as a new Media Type within Social Studio, pulling in reviews from over 400 major sites, such as Amazon and Expedia. This allows you to monitor trends in reviews, drivers of positive or negative sentiment, as well as to filter reviews by star rating. It provides an at-a-glance overview of what people around the web are saying about your products.


Engage – Predefined Replies

Save your Community Managers some time by integrating replies to frequently asked questions into Social Studio. You can create these in the Admin menu under Engagement Responses. They’re not Workspace-specific, so any of your users can select from a common pool of predefined responses. Once these have been created, there’s a new “Select Response” option beneath the content window once a user clicks to reply.


Other Notes:

YouTube content (both comments and videos) now lives under a dedicated Media Type, rather than being included with generic “Videos”. You may wish to update any topic profiles that focus on video accordingly.

It’s possible to allocate the same social media account to multiple different Workspaces. With the new calendar functionality, you can now easily see all posts that are scheduled to go live with a particular account, regardless of which Workspace the content was created in. This allows you to easily avoid scheduling posts on top of one another by accident. Simply go into your Workspace settings and click Sharing.

You can view the full update details here.

Salesforce World Tour Returns to Sydney – 6th March 2019

Salesforce World Tour Sydney 2019

The World Tour comes but once a year, bringing with it a great number of seminars, demos, training sessions and tons of swag. However, with great choice comes great responsibility. How can you ensure that you get the most out of your day by choosing wisely between more than 100 sessions?

We’ve asked the Amicus team to share their picks to help guide you towards the best sessions for your areas of interest.

Jon Murphy – Strategic Account Director

I’m particularly looking forward to hearing about Salesforce’s recent acquisition of Datorama and what this means for seamlessly tying analytics into the platform ecosystem. Marketing Cloud is a powerful marketing automation platform and to have this tied in with some more advanced analytics than before will help even the most advanced customers find out how to get additional ROI from their marketing.

9.15am – 9.45am. Delivering Stronger Marketing ROI through the Datorama platform

Zi Lim – Solutions Architect

I’m torn between both of the below events:

Interaction Studio

This is one of the less commonly used Salesforce products. It can be quite complex, but has the potential to be extremely powerful. Features updates and client case studies that should to be very interesting.

3:00 p.m. – 3:40 p.m. Orchestrate an Omni-Channel Journey with Marketing Cloud Interaction Studio

Salesforce + Google

Salesforce + Google

Google integration with SFMC is a long-awaited feature. We’re expecting to see some really cool interactions brought to life and to learn more about how we can help customers with Google Analytics achieve more within the Salesforce ecosystem.

3:15 p.m. – 3:45 p.m. Better Together: Salesforce + Google Marketing Platform

Dane Kloos – Social Specialist

It will be interesting how to learn how Victoria Police work to deal with the crisis moments that are somewhat inevitable with law enforcement.

I love the Victoria Police channels. With many positive stories being promoted by their social media teams I find their content acts as an antidote to the constant barrage of negative police related news items we typically see from broadcast news sources.

How Victoria Police Delivered Realtime Emergency Services By Social Listening – 4:00 p.m. – 4:30 p.m.

Simon Gawn – Client Partner

I’m 3 weeks into working for a new company whose foundations are built on believing in the power and truth of data and proving our value through performance.

Interpreting validated data with statistical trends gives our clients peace of mind that they are making the right decisions. Einstein Analytics is at the forefront of doing this, making it a powerful tool that I want to make it my mission to know everything about.

Einstein Analytics: AI + Analytics for Every Business Process – 4:00 p.m. – 4:40 p.m.

Milo Li – Implementation Consultant

I’m really looking forward to hearing from Leah Pope at Datorama. I’ve just been through a training bootcamp on my journey to becoming a certified implementation partner of Datorama and I’ve been very impressed at each touchpoint along the way. They’ve executed very well on internal touchpoints and I’m excited to hear how I can apply this to help me deliver the best customer service as well.  I think it would be very educational to hear her describe how to effectively deploy marketing strategies that generate maximal returns.

1:00 – 1:40 p.m. Marketing Cloud Keynote: Intelligent Marketing for the Empowered Consumer

Jessie Mitchell – Commercial & Client Service Director

Ron Kaufman, author, speaker & expert in Customer Experience will be one not to miss! He’s renowned for his point of view on ‘Service’, the notion of taking action to create value for someone else. This resonates really strongly for the culture we champion internally and how we collaborate with our Customers and Partners alike. There will definitely be takeaways for everyone from this talk, right down to your local barista!!!

1:00 – 1:40 p.m. – Guest Panel: Top Secrets for Driving a High Growth Organisation Level 1, Breakout D

Paul Hart – Advertising Technology Specialist


I’m very interested to see how myTrailhead has developed. It promises to be an incredibly useful (and quite fun) way to upskill colleagues and clients on new processes, platforms and products. There are six items on the agenda around myTrailhead, which implies there will be quite a push by Salesforce to drive adoption this year.


Secondly, I’m keen to find out more about Einstein. It’s popping up all across the Salesforce ecosystem and I feel that I don’t quite “get it” as well as I’d like. Seeing some applied examples should help clarify what exactly it can do and how it does it. There are five Einstein agenda items throughout the day, so I’m going to struggle find the time to catch up with my mate Cody this year.

Paul + Cody

You can find out more and sign up for Salesforce World Tour here.

Times and locations may change as we get closer to the event. Download the Salesforce Events app for iOS or Android to help plan your sessions throughout the day.

See you there!


Amicus Digital finalists in Telstra Business Awards

Amicus Digital is proud to be announced as a finalist in the New Business category of the Telstra Business Awards.

Amicus Digital is proud to be announced as a finalist in the New Business category of the Telstra Business Awards. The awards, which celebrate 25 years in 2017, honours the achievements of Australia’s best small and medium businesses.

This year the awards have been focused on what it takes to be ‘that’ business—an innovative, resilient and trusted business; a business that drives results, a business that inspires.

Amicus Digital have been nominated for helping businesses find the full potential of Salesforce Marketing Cloud, using training, research, analytics, and strategy to inspire results.

The nomination is a huge accomplishment for Amicus Digital, with Blair Cooke and Jessie Mitchell seeing it as recognition of the entrepreneurial culture they’ve built, and the hard work the team have done.

“We’re up against some tough competition, so winning is by no means assured,” said Cooke of the nomination, “But just making it this far is such a humbling acknowledgement of what our fantastic team has achieved so quickly.”

Amicus Digital says special thanks to their team, their customers, their friends and family, all of who have played an integral role making Amicus Digital the largest independent Salesforce Marketing Cloud specialist in Australia.

Winners of the 2017 Telstra New South Wales Business Awards will be announced on Tuesday 18 July, at Sydney Town Hall. For more information, including the full list of finalists, please visit