Radian6 Features End of Life Announcement

Radian6 Engagement Console, Summary Dashboard and Mobile App won’t be availble from June 2017.

Today (February 22nd, 2017), we noticed this announcement on the Salesforce Knowledge Base.

Essentially, it means that Radian6’s Engagement Console, Summary Dashboard and Mobile App will not be available from June this year. If you’re currently using any of these features of Radian6, you’ll need to move across to Social Studio.

We’ve set up a micro-site to help you migrate across from Radian6 to Social Studio and we’ll continue to update this as we get news from Salesforce.

Of course, if you’d like us to help you out, we’ve done lots of these migrations before! Contact us now to get started.

Not Seeing Instagram Content in Social Studio? Try this.

Luckily, there are a couple of quick fixes that you can apply right now!

There could be a few reasons that your Topic Profiles aren’t picking up Instagram content in Social Studio. Luckily, there are a couple of quick fixes that you can apply right now!

Media Type

First up, make sure that you have Instagram set as a Media Type in your Topic Profile. Some older Topic Profiles may not have had Instagram checked, so no content is coming through.

Selecting All Media Types, including Instagram

Use Hashtags as Keywords

Instagram thrives on hashtags, so make sure that you’re listening out for them. Adding hashtags as keywords will increase the likelihood of picking up Instagram content in your analysis. You can also exclude hashtags, too.

Using Hashtags as Keywords

Test & Measure

Once you make these changes, test them out in Analyze. I’d recommend setting up a Workbench with a Media Type report, checking that Instagram content is coming through correctly.

We’d love to hear from you if you need any help, or add any other tips that you have in the comments.